In the good ‘ole days… Customer service use to be simple — if you had a problem or a question then you called the designated 800 number. In more advanced systems you had a menu of options to choose from (“Press 1 for sales, Press 2 for technical support, Press 3 for general questions”). Still, [...]
Tag Archives: support
Lessons from the Cloud: Capsule, Xero, and a Happy, Happy Customer
A few weeks ago we were called by a frantic young business owner. His problem? His business – a 3 month old roofing company – was winning more deals than the founders and crew could manage. They were hiring sales reps and managers fast, but needed a system for, well, everything. Task management, sales management, [...]
Fresh off the press – Solve360 training!
We’ve long loved Solve360. It’s really good. That’s why we gave them an A+ review, why we partnered with them, and it’s why we’re now offering weekly Solve360 support and training. That’s right – weekly Solve360 training. Twice a week, every other week, we’ll be teaching “Solve 101” and “Solve 102” webinars. We’re educators! Who [...]