EDIT: Just a head’s up that we now offer weekly Capsule training. Check it out! Capsule CRM is a great cloud-based CRM tool for small businesses with heavily automated or repetitious sales routines (see our review here). It’s lightweight, easy to use, and affordable. That said, it’s also a touch finicky to correctly setup and [...]
Tag Archives: Salesforce.com
Community feedback is good. Kinda.
In the good ‘ole days when software still need installing and executives regularly printed their emails, software “support” was a strange thing. Sure, Microsoft had helplines you could call, and Quicken came with a manual, but it wasn’t “support” per se: more like a robotic attempt to appease the odd granny or two. Software personified [...]
Shove this in your pipe and sell it: Capsule CRM reviewed
CRM’s are a dime a dozen these days and it’s rare to find one that stands out. Recently we spent some time with Capsule CRM, a pipeline-based sales tool, and we’re happy to say that although it’s not perfect, it certainly breaks the mediocrity trend. Lets look closer… Sign-up with Capsule is a breeze: there’s [...]
How To Avoid Being An A.S.S. (Affiliated Software Seller) – 3 Things Cloud Vanguards Should Do
To all the Cloud Vanguards (consultants, CIOs, etc.): Please, PLEASE, don’t be an Affiliated Software Seller. Don’t take kickbacks, don’t work off of the margin, don’t try to sell in volume. Why? Because THERE IS NOTHING TO RESELL. Falling back on a traditional reseller scheme is absolutely not going to work. There is absolutely no [...]
“Be what’s next” and the irony behind Microsoft’s new slogan
If you haven’t heard already, it’s now close to official: Microsoft is trademarking “Be what’s next” as their newest slogan. Compared with the current tagline (“Your potential, our passion”) it’s not a bad change, and when paired with their expanding line of cloud-based software it’s a clear indication of where Microsoft is moving (the cloud). [...]
Tools matter and so does cloud computing
I had an embarrassing moment with a client this morning when they (gently) reprimanded me for being too excitable over a SaaS service (Smartsheet, for the curious). I’m paraphrasing here, but after explaining the service and my reservations about it, the client reminded me: “It’s just a tool you know. Not Heaven or Hell.” Well, [...]
SaaS Is About Three Things: Service, Service & Service.
The explosion of SaaS offerings ranges from contact management and email to ERP and Sales Force workflow is mind blowing. I demo software every single day and I’m constantly amazed at how much of this stuff is out there. Of course, just like everything, 80% of it is derivative schlock – a copy of a [...]