We work with dozens of clients, big and small, every month. Sometimes – say once a year – there’s a client whose situation perfectly encapsulates all the tensions involved with cloud computing. We just had that client. Here’s their story. Small company, big needs The company – lets call them Fisher’s Piers – is a [...]
Tag Archives: Enterprise resource planning
Community feedback is good. Kinda.
In the good ‘ole days when software still need installing and executives regularly printed their emails, software “support” was a strange thing. Sure, Microsoft had helplines you could call, and Quicken came with a manual, but it wasn’t “support” per se: more like a robotic attempt to appease the odd granny or two. Software personified [...]
Integration is a double-edged sword: API integration and why it’s not always the right way forward
Spend anytime among the cloud-computing crowd and you’ll soon find that API integration is a hot-topic. How friendly or unfriendly a given app’s API is, how many native integrations it has, the price-point at which API reference keys become available: all those factors are huge selling points for SaaS and a major consideration for would-be [...]
SaaS Is About Three Things: Service, Service & Service.
The explosion of SaaS offerings ranges from contact management and email to ERP and Sales Force workflow is mind blowing. I demo software every single day and I’m constantly amazed at how much of this stuff is out there. Of course, just like everything, 80% of it is derivative schlock – a copy of a [...]