Tag Archives: cloud

The Future of Retail: Our Interview with Shopkeep’s Jonathan Bensamoun

  This week we’re sitting down with Jonathan Bensamoun, head of product and resident retail guru at Shopkeep. Shopkeep is “point of sale software” (POS), ie the software that drives the registers and inventory when you buy at retail stores. Unlike most POS systems, Shopkeep is cloud based, runs on iPads, and (gasp) is actually [...]

Finally, a 21st Century Customer Service Solution: Our A+ Review of Zendesk

20th century customer service consisted of packed call centers, phones ringing off the hook, and large, convoluted databases of information to manage a never-ending stream of support requests. Cloud computing, and the introduction of powerful, business-specific software solutions, has changed that. There are hundreds of systems out there for handling contact management (CRM), project management, [...]

Lets get jargon out of the cloud

Jargon is everywhere: business and ‘the cloud’ are no exception (irony noted). It’s annoying stuff, but ask most people and they’ll say jargon is inevitable, even necessary. Anything technical or new wants for conversational “shortcuts” and those shortcuts become jargon. It’s a placeholder for complex and/or shiny new things and, we admit, we love it [...]

The Dreadful Data Problem

Image by a•Andres via Flickr You run a small business. As the head honcho, you understand more than anyone else just how valuable all your company’s folders, files and documents are. And chances are, the accumulation of all this data on your computer(s) is a source of some major anxiety. Sure, backups are feasible – [...]