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Sometimes you just have to speak your mind.

We should sell “cloud” better. Also, an infographic!

The following post was put together by our friends at Webfusion, a UK-based web hosting provider and domain name registration company. Interesting stuff! ——— The public has their head in the clouds…   Everyone in the IT industry knows how amazing cloud computing is – it can cut overheads, introduce flexibility and make previously unobtainable [...]

On Asking Bad Questions (Or, What Small Business CRM is Best?)

We hear it all the time. What CRM is the best? Google it and you’ll get a litany of responses, almost all in contradiction of one another. Some say Salesforce. Some say Zoho. Some say Capsule, some say Brightpearl. You get the idea. Thing is, they’re all wrong. See, there is no “best” CRM. It doesn’t exist. [...]

Software trends to expect in 2013

Software changes fast. So fast that sometimes it’s hard to see the trends and changes, the patterns that determine how tomorrow’s tools will work. Normally that’s no big deal – it’s exciting, right? – but in the world of business software, even subtle changes can carry implications. We test and implement new software systems all [...]

Repost: Integration is a double edged sword

We don’t typically repost our own content, but the following is a gem from 2010 that still holds true. API integration is great but it has drawbacks too! Read on for our opinion, and leave yours in the comments below… ————————- Spend anytime among the cloud-computing crowd and you’ll soon find that API integration is [...]

Top 5 Tips for Choosing a Small Business CRM

When small business owners think of software, they think of email, file management, and…. CRM. Shorthand for “Contact Relationship Management,” CRMs help businesses organize their customers, leads and sales. Important stuff. Unfortunately, choosing a CRM isn’t easy. The Google Apps marketplace lists 90 of ‘em: GetApp has over 280. There are thousands more (and they [...]

Thoughts on Salesforce’s acquisition of Thinkfuse – and what it means for small business and SaaS

Last week we received an email from Thinkfuse, a cloud app that delivers “simple status reports.” To make a long story short, they told us (and their many customers) that they were purchased by Salesforce and were shutting down operations. Here’s a screenshot of the email: Getting bought by Salesforce is big news for Thinkfuse. [...]

Tools matter: 3 ways that cloud computing benefits business process and structure

Most small business owners understand cloud computing as a tool. A pay-as-you-go, web based tool. Not more, not less. And they’re pretty much right. Thing is, tools matter. They carry distinct advantages and disadvantages, which are sometimes subtle, long term, and structural. Cloud computing is no exception: besides the usual advantages, cloud based tools help [...]

Client Case Study: When business tools break

I got a call a few weeks ago from a NYC-based foreign language school that was looking for a software makeover. They were using Google Spreadsheets to manage their student, class, and payment information, and for the previous year were happy as can be. After all, Google Spreadsheets offers some awesome collaborative capabilities: simultaneous spreadsheet [...]