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Systems, CRM, and the Importance of Getting it Right

We’ve noticed something unusual. When a business first contacts us, they often ask a series of questions that are remarkably similar to to the questions we hear from other businesses, regardless of company size or industry vertical. How can they organize their business’s lead database? How can they compare sales across channels? How can they [...]

On Asking Bad Questions (Or, What Small Business CRM is Best?)

We hear it all the time. What CRM is the best? Google it and you’ll get a litany of responses, almost all in contradiction of one another. Some say Salesforce. Some say Zoho. Some say Capsule, some say Brightpearl. You get the idea. Thing is, they’re all wrong. See, there is no “best” CRM. It doesn’t exist. [...]

Software trends to expect in 2013

Software changes fast. So fast that sometimes it’s hard to see the trends and changes, the patterns that determine how tomorrow’s tools will work. Normally that’s no big deal – it’s exciting, right? – but in the world of business software, even subtle changes can carry implications. We test and implement new software systems all [...]

5 things to look for when you’re choosing a cloud based CRM

We review dozens of cloud-based CRMs every year. Some are great, some are… less great. Thing is, the great ones always seem familiar. They share common strengths. Based on our experience, here’s a list of 5 ways to tell great CRMs apart from the rest. 1. Intuitive navigation. Software is only as helpful as the [...]

Guest Post: How to Choose the Right Cloud Services for Businesses

Today we’re happy to share a post from Deney Dentel, CEO for Nordisk Systems, Inc.  Nordisk Systems provides cloud computing infrastructure, available and accessible for businesses of all sizes and industries. Enjoy! ————— There are many reasons to make the switch to cloud services for you and your business. Not only does a cloud service provide a [...]

Repost: Integration is a double edged sword

We don’t typically repost our own content, but the following is a gem from 2010 that still holds true. API integration is great but it has drawbacks too! Read on for our opinion, and leave yours in the comments below… ————————- Spend anytime among the cloud-computing crowd and you’ll soon find that API integration is [...]

Top 5 Tips for Choosing a Small Business CRM

When small business owners think of software, they think of email, file management, and…. CRM. Shorthand for “Contact Relationship Management,” CRMs help businesses organize their customers, leads and sales. Important stuff. Unfortunately, choosing a CRM isn’t easy. The Google Apps marketplace lists 90 of ‘em: GetApp has over 280. There are thousands more (and they [...]

Thoughts on Salesforce’s acquisition of Thinkfuse – and what it means for small business and SaaS

Last week we received an email from Thinkfuse, a cloud app that delivers “simple status reports.” To make a long story short, they told us (and their many customers) that they were purchased by Salesforce and were shutting down operations. Here’s a screenshot of the email: Getting bought by Salesforce is big news for Thinkfuse. [...]