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Where business and the cloud collide.

We should sell “cloud” better. Also, an infographic!

The following post was put together by our friends at Webfusion, a UK-based web hosting provider and domain name registration company. Interesting stuff! ——— The public has their head in the clouds…   Everyone in the IT industry knows how amazing cloud computing is – it can cut overheads, introduce flexibility and make previously unobtainable [...]

On Asking Bad Questions (Or, What Small Business CRM is Best?)

We hear it all the time. What CRM is the best? Google it and you’ll get a litany of responses, almost all in contradiction of one another. Some say Salesforce. Some say Zoho. Some say Capsule, some say Brightpearl. You get the idea. Thing is, they’re all wrong. See, there is no “best” CRM. It doesn’t exist. [...]

Software trends to expect in 2013

Software changes fast. So fast that sometimes it’s hard to see the trends and changes, the patterns that determine how tomorrow’s tools will work. Normally that’s no big deal – it’s exciting, right? – but in the world of business software, even subtle changes can carry implications. We test and implement new software systems all [...]

5 things to look for when you’re choosing a cloud based CRM

We review dozens of cloud-based CRMs every year. Some are great, some are… less great. Thing is, the great ones always seem familiar. They share common strengths. Based on our experience, here’s a list of 5 ways to tell great CRMs apart from the rest. 1. Intuitive navigation. Software is only as helpful as the [...]

Repost: Integration is a double edged sword

We don’t typically repost our own content, but the following is a gem from 2010 that still holds true. API integration is great but it has drawbacks too! Read on for our opinion, and leave yours in the comments below… ————————- Spend anytime among the cloud-computing crowd and you’ll soon find that API integration is [...]

Upcoming Cloud Computing Conferences in 2013

Love ‘em or hate ‘em, conferences are a mainstay of any self-respecting industry, and cloud computing is no exception. 2013 promises some good shows, from the mainstays of Cloud Expo, to relative upstarts like ICNC. We’ve gathered information on nine of these conferences and summarized them below. Have a look, and see you there! International [...]

Zendesk Office Hour: An Hour with the New Zendesk (in the heart of New York!)

So, you use and love Zendesk. We do too. But what’s this new Zendesk thing that launched this week? How does it work? Will it affect your customer support? What does it all mean? Live Zendesk support, NYC-style This September 26th, at 6-7 pm, we’ll be answering those questions and more at our first “Zendesk [...]

The Future of Retail: Our Interview with Shopkeep’s Jonathan Bensamoun

  This week we’re sitting down with Jonathan Bensamoun, head of product and resident retail guru at Shopkeep. Shopkeep is “point of sale software” (POS), ie the software that drives the registers and inventory when you buy at retail stores. Unlike most POS systems, Shopkeep is cloud based, runs on iPads, and (gasp) is actually [...]

Top 5 Tips for Choosing a Small Business CRM

When small business owners think of software, they think of email, file management, and…. CRM. Shorthand for “Contact Relationship Management,” CRMs help businesses organize their customers, leads and sales. Important stuff. Unfortunately, choosing a CRM isn’t easy. The Google Apps marketplace lists 90 of ‘em: GetApp has over 280. There are thousands more (and they [...]