We’ve recommended more than a few helpdesk services over the years and we thought to share some observations. For the unacquainted, helpdesks are online apps devoted to managing an organization’s help and support requests. Typically, they assign ticket numbers to incoming requests (lodged through website portals and/or email) and provide a centralized “client” to manage, [...]
I’m a big fan of The Office but since I don’t buy cable (sorry Time Warner) I only just saw last season’s finale on Netflix. Leaving aside any discussion of television’s future and it’s inevitable marriage with SaaS, the episode left me thinking about how boring most IT departments have become. Here’s a clip from [...]
Ack! Chargify did what? The news of the week in SaaS has to be Chargify’s new pricing scheme. For those of you living in vacuous SaaS-deprived subterranean caves, Chargify is a billing service geared toward companies with recurring payment systems. It’s a feature-rich service that’s looking to edge out competition from Recurly, Spreedly and Braintree, [...]
UPDATE: Since this blog was posted, RightSignature has serendipitously shipped integrations w/ Batchbook ( a social-media based CRM) and Highrise (a small business CRM). Obviously, we think that’s great news and a step in the right direction (no pun intended). After speaking with Daryl Bernstein, RightSignature’s CEO, it also sounds like they’re open to API [...]
Question: How many IT Consultants does it take to migrate a business into the cloud? Answer: What’s an IT Consultant? Last week we trashed “traditional” IT – it’s too support-oriented and doesn’t deliver the client-side innovation that SaaS and cloud computing demand. Businesses need more from IT and IT technicians and consultants aren’t delivering. Well, [...]
We’ve hammered on it time and time again but the point still stands: the role of the IT guy (or IT person, for all you Berkeley-ites) is changing. The face of IT today doesn’t look like it did 10 years ago – it’s not even the same creature – and that’s a fact that businesses [...]
Anyone who knows what WoW or MMORPG stand for also knows that PC gaming has something important to say about SaaS. For the acronym-unacquainted among us, “World of Warcraft” (WoW) is a “massively multiplayer role-playing game” (MMORPG) in which millions of online players compete for in-game rewards and experience. The numbers behind WoW are staggering [...]
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