Social media has revolutionized our personal and business relationships. Leaving messages on landlines, dialing through a list of business cards, and writing hand written letters are things of the past; tweeting, poking, emailing, and reminding ourselves to follow up (with alerts on our smartphones) are the present reality, and will continue to evolve. The biggest [...]
Today we’re happy to share a post from Deney Dentel, CEO for Nordisk Systems, Inc. Nordisk Systems provides cloud computing infrastructure, available and accessible for businesses of all sizes and industries. Enjoy! ————— There are many reasons to make the switch to cloud services for you and your business. Not only does a cloud service provide a [...]
One of the great aspects of Software as a Service (SaaS) is that the software is always improving. It has to improve: users pay a monthly subscription, meaning they can cancel the service whenever they choose. Hence why the top software companies stay ahead of the curve and frequently release exciting updates and features. This [...]
In the good ‘ole days… Customer service use to be simple — if you had a problem or a question then you called the designated 800 number. In more advanced systems you had a menu of options to choose from (“Press 1 for sales, Press 2 for technical support, Press 3 for general questions”). Still, [...]
The cloud revolution is in full swing, with dozens of new cloud-based software services popping up each month. We now have incredible business tools to manage everything from sales to marketing to accounting to inventory, and the software keeps getting better. As is the way with software development, and technical advancements in general, a new [...]
20th century customer service consisted of packed call centers, phones ringing off the hook, and large, convoluted databases of information to manage a never-ending stream of support requests. Cloud computing, and the introduction of powerful, business-specific software solutions, has changed that. There are hundreds of systems out there for handling contact management (CRM), project management, [...]
I got a call a few weeks ago from a NYC-based foreign language school that was looking for a software makeover. They were using Google Spreadsheets to manage their student, class, and payment information, and for the previous year were happy as can be. After all, Google Spreadsheets offers some awesome collaborative capabilities: simultaneous spreadsheet [...]
We’re always game for good analogies, especially when they help clarify jargon, and ESPECIALLY when they involve cereal… Props to @ed_lea for the image.
*Update: Jason Fried, founder of 37Signals, has informed us that their API will be rolled out soon. Stay tuned folks! Basecamp, the gorilla of web-based project management software, has had a makeover. Originally launched in 2004, the project management giant has rolled out massive updates to their bestselling software, including a sexy new user interface, [...]
Having worked in corporate America, I have first hand experience with the misguided corporate obsession with Microsoft products. I also have first hand experience of surpassing my mailbox capacity and having all incoming and outgoing emails bounce. I spent probably 15 mornings in three years waiting for our “IT guys” to give me more storage [...]